Drivers of Digital Transformation and Their Efficacy in Public Sector Human Resource Management

Abstract

The chapter examines digital transformation drivers and their efficacy in improving public sector human resource management in the digital age. Implementing Digitalisation in the public sector opens up possibilities for human resource management (HRM) to reform and accelerate the delivery of services using the most advanced digital technologies. Although digital transformation is expected to offer change in the public sector, various challenges may require significant backing to support the HRM function amid waves and shocks posed by digital transformation. The chapter employs a qualitative research methodology drawn from a systematic literature review to comprehensively evaluate the literature on digital transformation and its role in public sector HRM. Search engines such as Scopus, google, and Google Scholar were used to find relevant information on the role of digital transformation in enhancing public sector HRM. Keywords such as “digital transformation”, “public sector”, “HRM”, “were used in streamlining the search for the study for the study. Findings from the literature indicated several impediments, such as unreformed bureaucratic culture, staff resistance to change, and budget constraints that threaten digital transformation in public sector HRM. The conclusions drawn for this chapter suggest optimisation techniques, which include strengthening the HRM's information security system while encouraging a digitally-driven culture among staff members, which is key to improving digital skills and accelerating the public sector HRM for improved service delivery.