Implementation of E-Government and Reforms in Public Administrations in Crisis Periods

Abstract

The importance of e-Government in the reform of public administrations has made it an essential element on political agendas and an important question to be addressed in the current economic crisis that we are witnessing. The consequent drastic reduction in public revenue has made e-Government a key element in the promotion of renewed and sustainable growth with the aim of increasing efficiency and effectiveness in the management of procedures and boosting service provision. In this respect, the considerable amount of research that currently exists in academic literature requires a comprehensive review that allows for improvement in this field of knowledge, offering a broad vision of the current situation and the research possibilities for the future. The authors believe that their findings will allow public managers to be more aware of the need for a cost-benefit analysis of the new technological initiatives proposed.