IT and Collaborative Community Services

Abstract

The role that the Internet has played in redefining the activities of public sector organizations is well-documented. What has yet to be fully explored, however, are recent collaborations among community-oriented entities (local government agencies, public libraries, and non-profit organizations) to provide enhanced services through innovative uses of information technology. These collaborative community services are enhanced by information technology, but also framed within the context of the organizations supporting the services. Using data from the 2011-2012 Public Library Funding and Technology Access Survey (PLFTAS), and drawing upon ongoing research into e-government partnerships between libraries, government agencies, and community organizations as well as community-based civic engagement initiatives, this paper will frame this issue within the contexts of local e-government in the United States; the relationship between public libraries, e-government, and the Internet; and innovative partnerships between public libraries, local government, and nonprofit entities. The article discusses both best practices and common challenges among these partnerships as a guide to future projects.