The Moderated Mediation of Behavioral Intention on Knowledge Management Systems

Abstract

Systems that support knowledge management systems (KMS) practices can add significant value. However, merely having a KMS may not necessarily guarantee success for KMS projects. Capturing valuable organizational knowledge in KMS remains an issue. Thus, new solutions that can increase meaningful use of KMS must be investigated. This study aims at examining the direct and indirect link between performance expectancy (PE), facilitating conditions (FC), and social influence (SI) and the use of KMS through behavioral intention (BI) in United Arab Emirates (UAE) companies. In addition, the study aims to investigate the moderated effect of gender on the indirect link between KMS and all the variables. Data of 162 was collected from individuals of different companies in UAE. The results suggest that FC and BI positively and significantly influence KMS. On the mediating effect, BI mediates the link between PE and FC. Lastly, females appear to score higher in PE and FC. The study provides evidence that FC and BI are relevant factors influencing KMS in enterprises in the UAE.