Leveraging Service Management to Achieve Sustainability Goals-Reference-Cited by-同舟云学术

Leveraging Service Management to Achieve Sustainability Goals

Published:2014-10 Issue:4 Volume:5 Page:58-72
ISSN:1941-868X
Container-title:International Journal of Information Systems and Social Change
language:en
Short-container-title:

Author:

Blanke Mark S.¹,Abraham Thomas¹

Affiliation:

1. School of Management and Marketing, Kean University, Union, NJ, USA

Abstract

Information Technology can play a significant role in supporting and even driving sustainability strategies in an organization. However, many small and mid-size enterprises (SMEs) often separate their “Green IT” initiatives from existing business and IT strategy. The authors describe how one SME used IT service management (ITSM) to clarify and improve their IT services and to integrate sustainability into the IT function. Their case provides a detailed description of ITSM and also shows that ITSM offers a framework for SMEs to integrate sustainability into the IT operations.

Publisher

IGI Global

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