Conceptualizing The Integration of eHealth With eGovernance in a Developing Country

Abstract

In Namibia, there is a problem of integration between eHealth and eGovernance. This problem has resulted in the fragmentation, decentralisation, and duplication of processes and patient data. These challenges lead to bigger health problems because diagnoses are duplicated, and rates of mortality increase. From the governance angle, service delivery deteriorates owing to lack of transparency and so accurate evaluation of service quality. This study used an interpretivist perspective to identify the factors that can influence the integration between eHealth and eGovernance in the Namibian environment. A total of 66 papers from the years 2011-2020 were deemed relevant to the study and categorized according to topic and year of publication. Based on the factors identified in the data analysis, the challenges identified were conceptualized in terms of how to address the problem of integration between eHealth and eGovernance in a developing country like Namibia.