Assessing the Role and Function of IT/IS Training and Development and Policy Implementation in a Public Sector Organization

Abstract

This study investigates the dramatic changes in the public service in recent years. The paper examines employee Information technology (IT) training and development in Nigerian Immigration services. This chapter fulfils the need for exploring the experiences in employee technological training and development and how these have impacted on their performances. Using a sample of 82 respondents, the research reported here portrays the paths which link the consequences of training and development on effective policy implementation. In this framework, IT training and development consequences in organizations represent a proxy in which employee training, actions, attitudes, and behaviours affect employees’ job effectiveness. Using a multiple statistical analysis, the results indicate a mixed significance. Implications for strategic employee IT training and development policies are reported and suggestions for future research are discussed.