Measurement of Electricity Distribution Service in India by Soft Computing Technique (ANN)

Abstract

Indian electric power division networks have evolved under certain assumptions. Industry architectures that bear multidirectional information exchange between the regulatory rules and the technology developers are likely to move toward to achieve optimal performance. Currently, very little attention is given to the potential for quality of service discrimination and improvements and/or cost reduction of electricity sector. Effective customer satisfaction investigation is a very important prerequisite for power supply enterprise to win in the market competition. It has for some time been realized that the performance of a service industry such as the electricity providers of a local authority is likewise evaluated by its consumers on the quality of its service delivered to the consumer. Therefore, in this chapter, efforts are taken to use an Artificial Neural Network (ANN) to evaluate service quality in an electricity utility industry.