Actor-Network Theory

Author:

Carroll Noel1

Affiliation:

1. University of Limerick, Ireland

Abstract

Public sector institutions continue to significantly invest in Information and Communication Technology (ICT) as a solution for many of their service provision challenges, for example, greater efficiency and quality of services. However, what has come to light is that there is a lack of research on understanding the contributory value or “success” of technological innovations. This chapter introduces a socio-technical view of public service innovation. The aim of this research is to extend on the notion of bureaucracy, which is traditionally focused on the politics of office environments. This socio-technical view extends this traditional view to include the politics of service networks, particularly within IT-enabled public service innovation. The chapter focuses on how service innovation is exploited to align specific interests through the process of translation and shifts the focus from value co-creation to value co-enactment. In essence, this chapter explains how public service technological innovations act as an agent of bureaucracy that alters the relational dynamics of power, risk, responsibility, and accountability. For demonstrative purposes, this chapter describes a case study that examines IT-enabled service innovation with an academic service environment.

Publisher

IGI Global

Reference101 articles.

1. The De-Scription of Technical Objects;M.Akrich;Shaping Technology, Building Society: Studies in Sociotechnical Change,1992

2. A summary of a convenient vocabulary for the semiotics of human and nonhuman assemblies;M.Akrich;Shaping Technology, Building Society: Studies in Sociotechnical Change,1992

3. IT Governance Mechanisms in Public Sector Organisations

4. Dismantling the silos: extracting new value from IT investments in public administration

5. Orders and Their Others: On the Constitution of Universalities in Medical Work

Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3