Affiliation:
1. University of South Africa, South Africa
Abstract
Governments are faced with a number of challenges that are due to the increase in the size of the population and the increase in demands from the population for efficient and effective access to services. While the needs of the citizens have evolved, government structures still reflect industrial-age organisational thinking based on a command-and-control model (Tapscott, 2010). In order to deliver services, substantial funding is required; at the same time, there has been a feeling that government has consumed too large a portion of the national income and that in general the payments made by the citizens have got to be curtailed. In this dilemma of being able to balance the supply and demand for services, government has looked at using ICT to modernise the service-delivery process. The South African government is using ICT to modernise its process; this chapter is an overview of the South African context.
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