E-Government in the OECD

Abstract

The literature on electronic government (e-government) often assumes that there exists one suitable model that can be adopted in all contexts. This chapter emphasizes the constitutive role of political and institutional context in the design, implementation, and impacts of e-government initiatives, the understanding of which require a geographically-specific analysis. It begins with a summary of various styles of e-government, including differing models and stages of implementation. Second, it offers empirical synopses of how e-government varies among and within OECD countries, emphasizing that the impacts are always culturally and politically mediated. Third, it points to the role of the digital divide in shaping citizen access to e-government, re-enforcing existing social inequalities and enhancing the access of already information-privileged groups to the levers of state power.