The Effect of Trust on the Continuance Intention of E-Filing Usage

Author:

Thominathan Santhanamery1,Ramayah Thurasamy2

Affiliation:

1. Universiti Teknologi MARA, Malaysia

2. Universiti Sains Malaysia, Malaysia

Abstract

Research on e-government is taking a new phase nowadays, with researchers focusing more to evaluate the continued usage intention by the citizens rather than the initial intention. Continuance intention is defined as a person's intention to continue using, or long term usage intention of a technology. Unlike initial acceptance decision, continuance intention depends on various factors that affect the individual's decision to continue using a particular system, with trust being one for the most important factors. Therefore, this case study aims to examine the role of trust, particularly trust in the system, on continuance usage intention of an e-filing system by taxpayers in Malaysia. The primary discussion in this case study concerns the e-filing system in Malaysia, followed by the strategies for successful adoption of e-government services and the benefits of e-government adoption, concluding with future research directions.

Publisher

IGI Global

Reference97 articles.

1. Abdul Manap, D. (2011). Statistik E-Filing. Kuala Lumpur, Malaysia: Lembaga Hasil Dalam Negeri (LHDN).

2. Abdullah, M. Y., Salman, A., Razak, N. A., Noor, N. F. M., & Malek, I. A. (2011). Issues affecting the use of information and communication technology among the elderly: A case study on Jenii. IEEE 10th Malaysia International Conference on Communications (MICC) (pp. 29-32). 2nd - 5th October Sabah, Malaysia.

3. A Survey of Acceptance of e-Government Services in the UK

4. Agrawal, P., & Agarwal, M. (2006). E-filing of returns. The Chartered Accountant, 1567-1573. Retrieved April 22, 2012, from http://www.icai.org/resource_file/101991567.pdf

5. Al-Adawi, Z., Yousafzai, S., & Pallister, J. (2005). Conceptual model of citizen adoption of e-government. Proceedings of the Second International Conference on Innovations in Information Technology (IIT), (pp. 1-10).

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