Semantic Mobile Applications for Service Process Improvement

Abstract

The ongoing evolution of industrial field service is mainly driven by demographical changes, increasing complexity of products, and tremendous amounts of product information from enterprise information systems as well as from the emerging Internet of Things. To cope with these challenges, a combined approach utilizing semantic and mobile technologies fosters the provision of the right information, at the right time, in the right place, and to the right people. This paper investigates the exploitation potential of semantic mobile applications to support industrial service processes. Based on identified application scenarios, the authors developed concepts for process improvement and, thus, derived requirements. The necessary semantic data federations are considered in the presented architecture, which enables an integrated approach for tailored information retrieval from heterogeneous information sources.