In Search of Social Intelligence

Abstract

How many new concepts have or will appear around the concept of intelligence? It is this question that this chapter strives to answer. To this end, it seeks to establish a consistent track on the various uses of the term intelligence in today's organizations. It takes the seminal concept of intelligence as its starting point and adapts it in an organizational sphere, the so-called business intelligence (BI), in all its apparatus of technologies and associations. After this, it seeks to establish a visible and viable relationship between both business intelligence and organizational intelligence, anchored in knowledge management. Once a connection between these “intelligences” is developed, the chapter redirects itself towards the subject of collective intelligence. This concept is born from individuals, groups and organizations supposedly intelligent, and is in a transfer process to the collective use of information technology featured in social communities. Finally, after the mention of communities, and the spread and practice of social networks throughout communities, the outbreak of social intelligence is suggested as a possible next step for the insertion of the concept of intelligence into the organizational world and within the scope of information technology.