Affiliation:
1. Nicolaus Copernicus University in Toruń, Collegium Medicum in Bydgoszcz, Poland
2. Nicolaus Copernicus University in Toruń, Collegium Medicum in Bydgoszcz, Poland & Military Clinical Hospital No. 10, Poland
Abstract
The chapter focuses on organizational culture and ethics, and authors refer to some studies on organizational climate. Authors analyze the relationship between organizational culture and types of performance indicators, which include key concerns of policy makers and the public regarding of hospital behavior. The indicators include resource use per patient (communication process and treatment method, technology, ethical behavior), productivity in resource use (by improving the teamwork and staff education), short-term profitability, patient satisfaction with medical care, and employee satisfaction with improved work culture.