User-Driven Documentation Building for the ERP System

Abstract

Contemporary enterprises use IT tools to support almost every type of business activity. The vast majority use very large business applications called Enterprise Resource Planning (ERP) systems. Such applications can be of great help, both for managers and regular staff members. The downside is that such systems are very complicated and they are a subject of frequent changes. Thus, they can be a source of many problems due to the necessity to continuous learning how to properly use them. The authors propose the usage of the Enterprise Social Software (ESS) in order to help users in their efforts toward finding good source of information. Applications such as wiki, RSS, blogs, tags, and discussion forums can be very effective in collaborative knowledge creation and in knowledge sharing. The authors discuss the possibilities of using such tools in building user-driven documentation for an ERP system.