Knowledge Culture

Abstract

Every organization exhibits a culture made up of the beliefs and norms guiding the day to day behavior of the individuals in it. Culture may or may not be in alignment with senior management's official pronouncements, formal operational rules, or the public image an organization's leaders wish to project. Culture may support or undermine discipline in managing and sharing knowledge. This chapter explores how certain key characteristics are common for organizations in which knowledge management is a priority underpinned by funding and by senior management rewards for behaviors supporting the use of knowledge toward overall organizational benefit.