Barriers to e-Government Implementation in Jordan

Abstract

This paper identifies and highlights the significance of Wasta as a barrier to e-government implementation within The Hashemite Kingdom of Jordan and is part of a wider qualitative research study of all barriers. A longitudinal research approach was applied to explore any dynamism within the presence of barriers over a three year study, as well as to seek a richer understanding of such barriers. Data, principally collected via interviews with relevant stakeholders, was analysed using Strauss and Corbin’s variant of grounded theory. Using illustrative quotations primarily from interview transcripts, this paper enunciates the significant and persistent role that Wasta plays in hindering Jordan’s e-government implementation, both as an explicitly mentioned barrier and as cause of other barriers. The paper supports the view that culture is a root cause of e-government implementation difficulty, and that barriers vary with the different country settings in which e-government systems are embedded.