Convergence towards Excellence Diversity

Abstract

This chapter extends current discussions about excellence and proposes a look beyond the dominant line of e-resources research where transition cycles in information management, knowledge management, competences management, and performance management are the multi-contextual value creators for individuals and organizations. This is done by an extensive review of European policies (single information market, agenda for culture) in two steps: first, excellence triggers are analyzed, discussing digital agenda and consumer culture. Next, an integrated model of e-resources excellence management is presented. It locates the argument for the importance of convergence in excellence diversity where e-resources values are uniquely and contextually interpreted, requiring understanding, and assesses customer consumption processes as an experiential, social, and cultural phenomenon. A variety of informational behaviors, skills, and activities is the measure of the complexity of personal values possibilities and of excellence framework development, maturity, and sustainability.