E-Voting System Usability

Abstract

The authors present a literature review, carried out by searching through conference proceedings, journal articles, and other secondary sources for papers focusing on the usability of electronic voting (e-voting) systems and related aspects such as ballot design and verifiability. They include both user studies and usability reviews carried out by HCI experts and/or researchers, and analyze the literature specifically for lessons on designing e-voting system interfaces, carrying out user studies in e-voting and applying usability criteria. From these lessons learned, the authors deduce recommendations addressing the same three aspects. In addition, they identify for future research open questions that are not answered in the literature. The recommendations hold for e-voting systems in general, but this chapter especially focuses on remote e-voting systems providing cryptographic verifiability, as the authors consider these forms as most promising for the future.