Quality Enhancement in Designing E-Tourism Service Systems

Abstract

With many e-tourism businesses providing same or similar services, quality has become an important indicator for good e-tourism services. Yet, Quality of Tourism Service (QoTS) is usually difficult to handle due to a set of characteristics. In this chapter, the authors have identified a core set of common QoTSs such as performance, reliability and security through the investigation of several e-tourism systems. This chapter will first give precise definitions to a set of QoTSs and then present detailed metrics for these QoTSs. Besides, this chapter will provide a way to quantitative analysis of different QoTSs and finally introduce how to use a partition-based architecture to improve the performance and reliability of tourism services.