Operational Efficacy of 3PL in Reverse Logistics and Closed Loop Supply Chain

Author:

Sharma Manu1,Kumar Jitendra2

Affiliation:

1. IMS Unison University, India

2. AllCargo Logistics Limited, India

Abstract

The paper presents an empirical research aims to establish service quality relationship between focal firm and 3PL operations and their performance in a reverse logistic and closed loop supply chain particularly in emerging economies like India and China. Seven Constructs has been formulated viz. Outsourcing contract between focal firm – 3PL; Supply Chain Integration; 3PL operational assessment; Service Quality; Return shipping; Lead-time; Reverse logistics cost. Five hypotheses were tested using Confirmatory Factor Analysis (CFA). The results shows the efficacy of reverse logistics determine the customer satisfaction, whereas the degree of supply chain integration between focal firm and 3PL. The research gives broad insight on the 3PL functionality in reverse logistics especially for consumer centric emerging market places.

Publisher

IGI Global

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