The Relationship between Trust and Citizens' Adoption of E-Government

Abstract

The rapid growth of e-government in the world has raised the question of how government can increase the citizen's adoption and usage of e-government services. Trusting an e-government Website is a crucial step towards the adoption of such paradigm. Building trust in e-government facilitates and encourages the interaction between government and their customers. This chapter explores the relationship between trust and adoption of e-government and its general concepts including e-government and trust in e-government. It also reviews several models of trust. Conclusions and further future studies are discussed at the end of this chapter.