Deploying Information and Communication Technologies (ICT) to Enhance Participation in Local Governance for Citizens with Disabilities

Abstract

Information and Communication Technologies (ICT) offer a promising technology for citizens with disabilities to participate in local e-governance planning and implementation, provided that underlying issues of social exclusion and technology accessibility are properly addressed. Existing research suggests that for citizens with disabilities gateway issues such as technology access, usability, community- and government-receptivity are barriers to participation in local e-governance. Results from a pilot study indicate that the e-governance landscape for people with disabilities is heterogeneous; likely reflecting both differences within the disability community, as well as among the online governance entities. Systematic changes to the development, implementation, and evaluation of local e-governance for people with disabilities are recommended, informed by an analytical model suitable for empirical testing.