Affiliation:
1. Air Force Academy, Portugal & INOV, Portugal
2. Technical University of Lisbon, Portugal & INOV, Portugal
Abstract
Having the necessary instruments to steer the organization, allowing constant knowledge informed changes, is extremely important for an organizations, while adapting, in an agile way, to the external environment. Like an aircraft, the organization must have a flight plan and instruments that provide an update of what is happening in real time. As an organization, the Portuguese Air Force needs to make good planning and possessing instruments for assessing, considering innovative manners, the progress made, allowing for a greater self-awareness. Every organization has key elements, essential for its operational success, and vital to plan controlled transformations. The objective of the research described in this chapter is to create a new instrument that provides complete knowledge about an organizational key element, in this case the Organizational Cost per Flight Hour that allows coping with transformation projects, by allowing innovative, knowledge-based, informed decisions.
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