Collaborative Governance Contribution for Improving Post-Crash Responsiveness at Motor Vehicle Accident Fund

Abstract

This study explores the link between accountability, crash investigations, legal processes, and enabling care, through collaborative governance during post-crash response. The post-crash response is perceived as a quintessential social problem. It is considered a complex and multi-sector dimension, requiring the collaboration of various actors within the sector. Hence adopting a qualitative approach with theme-based analysis this research investigates the collaborative governance contribution to improving post-crash responsiveness in the case of the Motor Vehicle Accident Fund (MVA) fund. Findings reflect that engaged parties were not fully prepared to bond and empower each other to form an effective collaborative partnership. Themes that emerged from the analysis, namely principled engagements, shared motivations, and capacity for joint action; signify that collaborative governance will aid and enhance post-crash service delivery by the MVA Fund.