Identification and Evaluation of Factors Influencing the Quality of Elderly Services Supply Chain Based on DEMATEL-ISM-TOPSIS Method

Abstract

With the intensification of aging, the importance of the elderly care service supply chain is gradually being recognized by people. A systematic analysis of the quality of elderly care services from the perspective of the supply chain will help provide decision-making reference for improving the quality of elderly care services. The evaluation index system of elderly care services` quality is constructed from the perspective of the integrated SCOR model. The integrated DEMATEL-ISM-TOPSIS method is proposed for evaluation and analysis. The research pointed out the surface and deep influencing factors as well as the weight of each evaluation factor of the elderly care services` quality. The interpretative structure model was constructed to point out the hierarchical relationship and the principal-subordinate logical relationship of each evaluation factor. The weight of the quality factors of elderly care services was obtained, and the applicability of the model and method was verified by an evaluation case of elderly service institutions.