Using TRIZ Systematic Innovation Methods for Redesign Services in Small and Medium Enterprises

Author:

Gazem Nadhmi1,AbdulRahman Azizah1,Saeed Faisal1

Affiliation:

1. Universiti Teknologi Malaysia, Department of Information Systems, Johor Bahru, Malaysia

Abstract

Small and Medium Enterprises (SMEs) in service sector take the lion share of the market compared to other sectors such as agriculture and manufacturing. The increasing number of SMEs in the service sector brought the competition in the market to its peak, which forced SMEs to invest in improving their services. However, solving service problems requires more resources such as skilled labor or research and development funds that might be limited for many SMEs. In this paper, we review the systematic innovation methods, TRIZ, for redesign services in Small and Medium Enterprises.

Publisher

IGI Global

Subject

Information Systems and Management,Management Science and Operations Research,Strategy and Management,Information Systems,Management Information Systems

Reference55 articles.

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