Achieving Dynamic Capabilities Through the Benefits Management Approach

Abstract

The IS/IT has played a key role in the improvement of business strategies and in changing skills and organizational capabilities. However, the promised benefits of these investments have been difficult to monitor, implement and account for. Benefits Management (BM) is becoming an increasingly important approach for projects which implement IS/IT investments. The authors' motivation was answer to the following research question: How BM can help organizations obtain the Dynamic Capabilities (DC) required to meet the growing market challenges? This paper proposes a framework for assisting organizations identify and monitor the benefits of IS/IT investments, and for leveraging through IS/IT the internal changes necessary to quickly respond to the demands presented by the dynamic business environment. The authors' research approach explored an enriched single case study. They conducted an in-depth and multi-faceted exploration, collecting and using data from documentation, archival records, interviews, direct and participant observations.