Improving Knowledge Management by Supporting Asynchronous Communications with a Debate Dashboard

Abstract

In today economic environment, innovation is considered the primary source of competitive advantage for companies. The advent of Web 2.0 tools has provided organizations with new models and tools to improve collaboration and co-creation of new knowledge assets. In particular, the shift to Open Innovation models has been recognized as a major change in the way companies create and manage innovation. In this paper the authors focus on a particular kind of web-based platforms known as argument mapping tools. Argument mapping tools have proved to be valuable tools to the organization to support collaborative decision making in distributed environments, but the level of adoption of these technologies in common organizational practices remains quite low. To tackle this problem, the authors propose to augment common argumentation mapping features with a Debate Dashboard. The research hypothesis the authors make is that by providing visual conversational feedback the Debate Dashboard improves common ground and mutual understanding of online conversation thus supporting users adoption of argument mapping tools. Drawing on Grounding cost theory (Clark & Brennan, 1991; Clark, 1996), in this paper the authors describe the main rationale and requirements for a Debate Dashboard and argue that such interface can provide useful users feedback to compensate for the loss of information due to technology mediation, and therefore improve the communication and mediation abilities of argumentation systems. Moreover the authors describe the design and preliminary results of an evaluation study carried out to assess whether the Debate Dashboard can foster more efficient and easier interaction and communication among online users. Initial results appear to support their research hypothesis, at least in terms of users’ involvement and level of participation. Indeed, from the preliminary analysis it emerges that by augmenting online argument mapping tools with visual feedback users’ performances and users engagement improve, in particular by increasing the total number of user contributions and the number of most active users.