The Good, the Bad, and the Missing of the “Diffusion of Innovations” Theory

Abstract

A single-case study examined the complex issues in the deployment of new financial management information systems by a large public-sector university. Reflecting certain strengths (the good), weaknesses (the bad), and gaps (the missing) of the Diffusion of Innovations theory, this essay clarifies the theory in the context of Innovation and Change. The simple chain of reasoning gives structure to the data and slightly elevates the evidence gathered into episteme. The discussion presents the concepts, applies theory to context, and articulates the concept that cannot hold. Yet the DOI theory interpreted in the context is still at risk, unless the big picture of change is clear. Accordingly, the reflection suggests prospective research strategies for further development of the domain.