Consumers' Digital Shopping Experience

Author:

Patro Chandra Sekhar1ORCID

Affiliation:

1. Department of Management Studies, Gayatri Vidya Parishad College of Engineering (Autonomous), Visakhapatnam, India

Abstract

Digital shopping has been the most imperious facet of e-retailing, and it has become an essential part of consumers' lifestyles. Besides the various advantages offered to digital shoppers, there are certain difficulties faced by them while making an online purchase. Therefore, it is significant to identify the factors influencing the consumer's purchase decision in the digital shopping context. The study empirically investigates the association of various factors related to consumers digital shopping experience on the purchase decision. The results reveal that the seven factors—website aesthetics, accessibility, trust, price offerings, security, delivery, and quality—have a positive association with consumer digital purchase decision. The findings will help the online traders to understand the satisfaction experienced by the consumers in the digital shopping context and develop strategies to attract new consumers and retain existing ones.

Publisher

IGI Global

Subject

Computer Science Applications,Management Information Systems

Cited by 3 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Digital Media Consumption Trends and Changing Consumer Mindsets: A Case Study of Online Shopping Behavior;Jurnal Bisnis dan Komunikasi Digital;2024-07-04

2. Evaluating the quality of website design aspects and its effect on functional perspectives using Smart-PLS in Web-based apparel shopping environment;Salud, Ciencia y Tecnología - Serie de Conferencias;2024-01-01

3. Calculation and Analysis of Supermarket Data Based on the Optimization Mathematical Model;Proceedings of the 2023 4th International Conference on Big Data Economy and Information Management;2023-12-08

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