Analysis of Performance Improvement Brought by the Application of an ISO 9001 Quality Management System With TOPSIS Approach

Abstract

Quality management systems (QMS) are applied by companies to improve their performance in their processes, service or product quality measures. The application of QMSs force the companies to evaluate their existing processes and develop action plans to improve their middle and long-term performance levels. The applications also require inspection, approval, and certification by independent audit firms. In this study, improvement in the performance level of a real company brought with the application of ISO 9001 QMS is evaluated with Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). The analysis shows that the company's performance improves considerably with the application of ISO 9001 QMS.