Developing Conversations

Author:

Read Martin1,Gear Tony2,Groves Sam3

Affiliation:

1. University of Portsmouth, Portsmouth, UK

2. University of Gloucestershire, Cheltenham, UK

3. University of South Wales, Pontypridd, UK

Abstract

This paper explores the process of supporting learning through the use of a ‘low impact' Group Support System (GSS) based on handset technology. The protocol used is described and a conceptual framework is proposed with which to explain practice. The framework centres on the encouragement of conversation which is focused on the reasons for differences, coupled with a reduction of personal anxiety, achieved with the flexibility offered through the GSS meeting environment. A field-based case study in post graduate education is reported in detail, and a number of other field-based case studies are reported in summary. These serve to demonstrate the potential for suitably designed Group Support Systems to aid groups to overcome certain fundamental difficulties with which they have to contend.

Publisher

IGI Global

Subject

General Medicine

Reference51 articles.

1. Banks, D. (2001). A critical reflection on the value of course evaluation questionnaires: Using group support tools to explore student evaluations. In Conference Proceedings of the 2001 International Resources Management Association (IRMA), Toronto, Canada.

2. Psychological climate and decision-making performance in a GDSS context

3. Examining the conflicting results of GDSS research

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