A Framework for Multi-Level SLA Management-Reference-Cited by-同舟云学术

A Framework for Multi-Level SLA Management

Published:2012 Issue: Volume: Page:470-490
ISSN:
Container-title:Handbook of Research on Service-Oriented Systems and Non-Functional Properties
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Author:

Theilmann Wolfgang¹,Gomez Sergio Garcia²,Lorenzoli Davide³,Rathfelder Christoph⁴,Roeblitz Thomas⁵,Zacco Gabriele⁶

Affiliation:

1. SAP Research, Germany

2. Telefonica Investigacion y Desarrollo, Spain

3. CITY University, UK

4. FZI Research Center for Information Technology, Germany

5. Dortmund University of Technology, Germany

6. Fondazione Bruno Kessler, Italy

Abstract

In this chapter we present a technical architecture for a multi-level SLA management framework. We discuss the fundamental components and interfaces in this architecture and explain the developed integrated framework. Furthermore, we show results from a qualitative evaluation of the framework in the context of an open reference case. Last, we elaborate on important future directions for the area of SLA management.

Publisher

IGI Global

Reference23 articles.

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