The Moderating Impact of Perceived Leadership Commitment on the Adoption of E-Government Services

Author:

Mensah Isaac Kofi1ORCID,Gomado Dadson Etse2ORCID,Ukolov Vladimir Fedorovich2

Affiliation:

1. Fujian Jiangxia University, China

2. Peoples' Friendship University of Russia, Russia

Abstract

Leadership is crucial to the development and diffusion of e-government. But there is limited research that empirically validates this claim. This study thus examines the moderating effect of leadership commitment on the impact of infrastructure availability, financial capacity, literacy, and government policy and regulation toward the adoption of e-government. Data was obtained through a convenient sampling of Ghanaian citizens. The theory of the technology acceptance model (TAM) was applied, and the structural equation model technique was used to undertake the data analysis. The results showed that while leadership commitment significantly moderated the impact of infrastructure availability, finance capacity, and government policy and regulations on the perceived usefulness of e-government, its moderating effect on education/literacy on the perceived usefulness of e-government was not significant. Infrastructure, finance capacity, literacy, and government policy and regulations were significant predictors of e-government usefulness. Managerial and practical implications are discussed.

Publisher

IGI Global

Subject

Computer Networks and Communications,Hardware and Architecture,General Social Sciences,Software

Cited by 2 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. A Framework for Public eServices Transparency;International Journal of Electronic Government Research;2023-02-10

2. Determinants of switching intention in the electricity markets - An integrated structural model approach;Journal of Retailing and Consumer Services;2022-11

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