The Experiences of a Learner Support Person in the Online Education Environment

Abstract

This chapter presents the perspective of a learner support person from the online learning environment. Online learning issues, like feedback, at-risk behaviors, ethical issues, and more, are outlined in the chapter, and personal experiences are included to provide an insider's input. Characteristics of an effective instructor are discussed, as well as the overall structure of the online learning environment (the learning management system and course design), specifically through the lens of asynchronous online learning. Future research recommendations and solutions are addressed as they relate to online learning and from the perspective of teaching personnel, explicitly from an online graduate teaching assistant acting as a learner support person.