Adaptive Performance

Abstract

COVID-19 has prompted an urgent need for organisations to adapt to continuously changing circumstances. Given the unpredictable challenges, a traditional, tightly planned approach to managing episodic change is likely to be suboptimal. Based on the need to manage continuous change and ensure workplaces are prepared for further unexpected events, it is argued that developing employees' adaptive performance is a better approach. Drawing on the literature identified in Park and Park's recent review of adaptive performance and its antecedents, the authors conduct a parallel review of the managerial implications of these findings. Findings are organised into sections related to employee selection, training, work design, leader behaviour, and organisational climate. Each practical recommendation is reviewed in terms of its feasibility of implementation and likely effectiveness.