Affiliation:
1. Southeast Missouri State University, USA
Abstract
The purpose of this chapter is to discuss the growth in social services using digital platforms to provide crisis interventions for clients, families, and communities. Digitally provided services afford numerous benefits to clients, such as increased accessibility, timeliness of services, and increase of autonomy. However, there are also new ethical concerns of using digital platforms for social services, as well as dangers to providers—specifically, secondary traumatic stress, vicarious trauma, and manifestations of these phenomena in providers' professional and personal lives. The chapter will discuss these potential concerns and the need for prevention and self-care for providers. Finally, the chapter will review the necessity for ongoing trainings and additional research concerning digitally provided crisis intervention services and occupational hazards for social service providers.
Reference91 articles.
1. American Academy of Social Work and Social Welfare. (2019). The 12 challenges. Grand Challenges of Social Work. https://grandchallengesforsocialwork.org/grand-challenges-initiative/12-challenges/
2. Social Work Practice and Technology: Ethical Issues and Policy Responses
3. Heightened susceptibility to secondary traumatization: A meta-analysis of gender differences.