Key Factors for Measuring Value Co-Creation in the Industrial Service Ecosystem

Abstract

Managing and measuring value co-creation in industrial services are emerging themes from the perspective of industry and scientific research. Thus, this chapter aims to review the literature in order to identify the criteria for value co-creation management and measuring used to measure value co-creation in the industrial service ecosystem. To achieve this goal, the authors conducted a systematic literature review and a content analysis of the portfolio resulting from the review. Based on the findings, eight criteria were listed for managing value co-creation in the B2B (business-to-business) services sector. In addition, they identified a lack of limited integration and interdependence between the criteria shown in the literature for cooperative service management among companies.