A Systematic Review of Information Technologies to Assist Policymaking in Crisis Management

Abstract

The COVID-19 crisis has engulfed several countries, leaving policymakers perplexed and unprepared to deal with the situation. Choosing the most appropriate course of action has become more challenging as a result of the infection and its effects on the body. While dealing with the coronavirus crisis and the stress that goes with it, new information technologies are critical in addressing and alleviating that stress. As a result, new information technology capabilities are required to address the challenges confronting policymakers when dealing with pandemic diseases such as COVID-19 in the past. As a result of the systematic review process used in this study, the best available evidence is synthesised from text and opinion to provide actionable advice to policymakers. The findings indicate that the challenges fall into two categories: battling the disease and mitigating its effects. Furthermore, the internet of things, cloud computing, machine learning, and social networking all contribute significantly to resolving these issues.