An Artificial Intelligence (AI)-Based Decision-Making Framework for Crisis Management

Abstract

The recent coronavirus pandemic has wreaked havoc on global economies, heightening interest in crisis management. As a result, it is critical to provide decision-makers with some assistance in improving their decision-making. As a research field, artificial intelligence (AI) has permeated nearly every facet of human endeavour, gradually displacing humans in tasks with promising outcomes. By combining these two fields of research, this chapter proposes ADDS: an artificial intelligence-based decision-making framework for crisis management. It proposes a decision-support framework. The development of such a framework can be beneficial for two reasons: (1) it can aid in advanced crisis preparedness, and (2) it can result in effective and productive communication during a crisis. It is worth noting that a thorough understanding of this can aid in planning, controlling, and managing the situation.