Recent Trends in Logistics Management-Reference-Cited by-同舟云学术

Recent Trends in Logistics Management

Published:2022 Issue: Volume: Page:234-249
ISSN:2327-3275
Container-title:Advances in Business Information Systems and Analytics
language:
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Author:

S. Kannadhasan¹^ORCID,R. Nagarajan²,G. Srividhya²,Wang Xiaolei³

Affiliation:

1. Cheran College of Engineering, India

2. Gnanamani College of Technology, India

3. Aalto University, Finland

Abstract

The purpose of this chapter is to broaden the discussion about the various logistics solutions used by industrial firms to improve customer satisfaction and to assess their effect. This study seeks to discover and suggest new connections between logistics management solution theory and customer satisfaction using semi-structured interviews. Twelve small and mid-sized Algerian industrial firms from various industries participated in the semi-structured interviews. Their 22 top supply chain and logistics managers were questioned to determine their perceptions of what is essential to their suppliers and how logistics management is crucial for them to be happy customers. In today's highly competitive global economy, businesses are under increasing pressure to discover innovative methods to generate value and deliver it to their consumers.

Publisher

IGI Global

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