Abstract
This chapter proposes the application of computer simulation models for the evaluation of software quality improvement through the implementation of policies and practices of software development processes and performing the measurement of the evolution of the quality through the Six Sigma methodology. In order to provide decision makers of process improvement, a model of dynamic simulation of systems was proposed. Model validation was performed using data collected from various projects developed in an information technology company headquartered in Belo Horizonte-MG. The models mentioned in this chapter are able to provide the decision makers a tooling of process improvement able to perform predictions, predictions, analysis of “what if” scenarios in the model. As a result of this work, a dynamic simulation model of systems capable of performing the evaluation of software quality in Sigma level is found. Also, there are comparisons and analyses of actual data of software development projects with the simulation data of the models presented. The earnings with the new version of the case exceed by more than 50% the Sigma level, the quality of software developed, and reduction of more than 55% of the time of development of the project.
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1. Six Sigma: Designing of a New Product for an ISO 9001 Certified Company;2023 International Conference on Computing, Networking, Telecommunications & Engineering Sciences Applications (CoNTESA);2023-12-14