Affiliation:
1. Univeristy of Malaya, Malaysia
2. University of Malaya, Malaysia
Abstract
Malleability, homogeneity, and transferability are three distinct characteristics of digital technology that allow the continuous evolvement of innovation and the generation of new forms of agency, both within and across processes. Scholars have developed various research directions to theoretically understand digital technology correlative to business process management. Yet, literature in this area lacks a structured view of how digital technologies modify the innovation processes, and research aimed at examining the effect of digital technology on business process management is still relatively scant and in a very early stage. This chapter sheds light on scholarly works to explain digital technology's impact on the innovation process and how it is linked to business process management.
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