Communication Between Learners and Instructors in an Online Learning Environment During the COVID-19 Pandemic

Abstract

With the COVID-19 pandemic, emergency remote teaching practices have come into play all over the world, and what can be done about effective online learning and teaching has become one of the important challenges for instructors. Online communication is an important factor for having a sense of belonging to the learning community, learner satisfaction, engagement, motivation, and learning outcomes. Therefore, this study aimed to examine the communication experiences between learners and instructors in online learning environments. Qualitative data collected from preservice teachers enrolled in teacher preparation programs during the 2020-2021 academic year. Data provided participants' insights about positive and negative communication experiences. Instructors' communication skills including active listening, empathy, and nonverbal communication skills, as well as efficient pedagogical approaches, are important factors for positive communication experiences.