Teleworking and Information Security Management in Commercial Sector Companies

Abstract

Currently, working conditions have been evolving continuously, which makes it necessary to incorporate teleworking as a means of support to fulfill the tasks entrusted. However, this type of employment brings with it vulnerabilities within companies that are not prepared for such a situation. For this reason, a teleworking model is proposed to improve the management of information security in organizations in the commercial sector. This research is of a basic type with a non-experimental design and correlational level, with a quantitative approach, the survey technique, and a questionnaire was used as an instrument that was applied to 70 workers in the commerce sector. The results show that 54.29% consider the organizational change in companies as deficient, 62.86% indicate the use of technologies as deficient, and 84.29% consider that the level of confidentiality of the information is regular. These results reflect that information security management must be implemented to provide greater reliability, integrity, productivity, control, and protection to teleworking processes.