Affiliation:
1. Pinpoint Consulting LLC, USA
Abstract
Organizational development and change remains an issue, especially when communication and engagement among employees is lacking. This action research study identified issues and strategies essential to help with change management. The action research study focused on one non-profit organization by consulting with five employees with three years or more experience involvement in their local community for at-risk teens in Seattle, Washington metropolitan area. The researcher facilitated action research, appreciative inquiry, and process consultation to discover the issues Steller non-profit organization experienced, and moving forward to implement effective processes which can help them to achieve a desirable outcome.