The Digitalization in the COVID-19 Era

Abstract

In December 2019, a new viral pneumonia called COVID-19 appeared in Wuhan, China causing a health crisis that then turned into an economic and social crisis. Since then, entire sectors of the economy have been slowing down, forcing them to integrate innovative digital processes to mitigate the negative impact of this crisis. In this regard, the purpose of the chapter is to initiate a reflection on digitization processes based on a review of the literature to help explain the concept. This work allowed spotlighting the existing research on digitalization through practical case studies in business, education, and health systems, and how organizations perceive digitalization during the COVID-19 pandemic. The authors analyze how digital platforms can increase the survival rate of businesses in times of crisis and ensure the continuity of customers' access to the various goods and services. The purpose behind this is to serve as a basis for further empirical research for academics and improve the knowledge base by providing insight into the efforts of the sectors studied.