Affiliation:
1. Instituto Superior de Ciências Sociais e Políticas, CAPP, University of Lisbon, Portugal
Abstract
The level of understanding of health instructions by patients remains low, that is, most patients have difficulty understanding the indications of their health professional to continue to treat their health after leaving the consultation. The professional oversees the challenge of validating the understanding of the message by the patient. The aim of this study was to demonstrate how verbal and non-verbal communication integrated into an interdependent and aggregated model of specific communication skills—assertiveness, language clarity, and positivity—allow the health professional to be further strengthened and trained to obtain a better understanding of the patient health instructions. The mixed method with a qualitative and quantitative approach was used in a non-probabilistic study with a convenience sample of 484 health professionals, based on a questionnaire survey, 14 focus groups, and 7 in-depth interviews. The results obtained validated the communication model for health literacy, which the author calls the ACP model – assertiveness, clarity, and positivity.
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